Important Medical Disclaimer: HealthGrid provides AI-powered health triage and information services. We are not a substitute for professional medical advice, diagnosis, or treatment. In case of emergency, call 911 or your local emergency number immediately.
1. Acceptance of Terms
By accessing or using the services provided by HealthGrid Technologies Inc. ("HealthGrid", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
HealthGrid Technologies Inc. is a Canadian federal corporation (Corporation #1709844-8) headquartered in Calgary, Alberta.
2. Description of Services
HealthGrid provides AI-powered health triage and virtual care services through messaging platforms including WhatsApp. Our services include:
- AI-powered symptom assessment and health triage
- Care pathway routing to appropriate healthcare resources
- Medication reminders and wellness check-ins
- Triage summary cards for continuity of care
3. Medical Disclaimer
HealthGrid is not a replacement for professional medical care.
- Our AI triage provides guidance only and cannot diagnose medical conditions
- Always consult with a licensed healthcare provider for medical advice
- Do not disregard professional medical advice based on information from our services
- In emergencies, call 911 or go to your nearest emergency department
- Healthcare providers accessed through our platform are independent practitioners
4. Eligibility
To use our services, you must:
- Be at least 16 years of age (or have parental/guardian consent)
- Be a resident of Canada
- Have access to a compatible mobile device and WhatsApp
- Provide accurate and complete information
5. User Responsibilities
When using our services, you agree to:
- Provide accurate and truthful information about your health
- Not use the service for anyone other than yourself (unless authorised)
- Keep your account information confidential
- Not attempt to circumvent security measures
- Not use the service for illegal purposes
- Seek emergency care when appropriate
6. Privacy and Data Protection
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Alberta's Personal Information Protection Act (PIPA), and the Alberta Health Information Act (HIA).
7. Intellectual Property
All content, features, and functionality of our services, including but not limited to text, graphics, logos, and software, are the exclusive property of HealthGrid Technologies Inc. and are protected by Canadian and international intellectual property laws.
8. Limitation of Liability
To the maximum extent permitted by law:
- HealthGrid shall not be liable for any indirect, incidental, special, or consequential damages
- Our total liability shall not exceed the amount paid by you for our services in the preceding 12 months
- We do not guarantee the accuracy of AI-generated health information
- We are not responsible for the actions of independent healthcare providers
9. Indemnification
You agree to indemnify and hold harmless HealthGrid Technologies Inc., its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these Terms.
10. Service Availability
We strive to maintain service availability but do not guarantee uninterrupted access. We may:
- Modify or discontinue services with reasonable notice
- Perform maintenance that may temporarily affect availability
- Suspend access for security or technical reasons
11. Third-Party Services
Our services may integrate with third-party platforms (such as WhatsApp) and connect you with independent healthcare providers. We are not responsible for the terms, policies, or actions of these third parties.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Calgary, Alberta.
13. Changes to Terms
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website. Continued use of our services after changes constitutes acceptance of the updated Terms.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
15. Contact Information
For questions about these Terms of Service, please contact us:
HealthGrid Technologies Inc.
Email: hello@healthgridtech.ca
Calgary, Alberta, Canada
By using HealthGrid services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.